Privacy Policy
Vinu Vasudev (trading as NeapTech Labs) ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website neaptechlabs.in and use our mobile application, BeeQuest (the "Service").
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use the Service.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Service includes:
- Personal Data: Personally identifiable information, such as your name, email address, and profile picture, which you voluntarily give to us when you register or sign in using third-party authenticators (such as Google Sign-In).
- Academic/Progress Data: Information generated from your use of BeeQuest, including learning track choices, daily answers, quiz history, response times, memory box levels, and daily streak counts.
- Device Data: Information about your mobile device or computer, such as your device ID, operating system version, and IP address, collected automatically for app performance tracking and analytical purposes.
2. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:
- Create and manage your user account.
- Generate daily quiz sessions and revision queues tailored to your performance using our spaced repetition engine.
- Provide real-time analytics, progress charts, and streak computations.
- Email you support responses, updates, and service-related notifications.
- Perform diagnostic monitoring to resolve crashes and optimize application performance.
3. Sharing & Disclosure of Information
We do not sell, trade, rent, or lease your personal information to third parties. We may share information with third parties that perform services for us or on our behalf, including:
- Cloud Infrastructure Providers: Host servers, API databases, and application data (such as Amazon Web Services).
- Authentication Partners: Google Identity Services used to secure user accounts and verify identities during login.
4. Data Retention and Security
We retain your user account and progress history for as long as your account is active to preserve your learning timeline. We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide, please be aware that no security measures are perfect or impenetrable.
5. User Rights and Deletion
You have the right to access, update, correct, or request deletion of your account and related learning progress data. To request data deletion, you may contact us at support@neaptechlabs.in. Upon receiving your request, we will delete your records from our active databases within 30 days, subject to any legal obligations to retain specific records.
6. Children's Privacy
Our Service is intended for candidates preparing for competitive civil services and state examinations, typically aged 18 and older. We do not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will delete that information as quickly as possible.
7. Changes to This Privacy Policy
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will become effective immediately upon posting the updated Privacy Policy on the website.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Vinu Vasudev (NeapTech Labs)
Email: support@neaptechlabs.in
Address: NeapTech Labs, Parumala, Thiruvalla, Kerala, 689626